Frequently asked questions
How do free videos work?
Your video studio shows your current daily free limit. Free videos require a consumer email address, such as Gmail or Outlook. Accounts with custom email domains can use purchased credits. Free DrawGen videos are up to 60 seconds at 720p. GenPixy gives away 30 free videos per day for everyone together, so free videos can run out early. Free videos come back at 00:00 Jakarta time (WIB). A free video that fails or is canceled still counts.
How much does a video cost in credits?
DrawGen shows the credit cost before you start a video. The cost depends on the video length and quality. Credits mode works even when the free videos for today are gone.
How do I top up credits?
Open Account → Billing to see the credit packs, currency, and payment methods available in your country. Check the final total at checkout. Credits arrive after payment is confirmed. The USD $1 pack is available once per account with a consumer email address. During beta, each account can top up up to $50 or IDR 500,000 over 7 days when the spending limit is on. Purchases in both currencies share the allowance, and unpaid checkouts reserve part of it. Billing shows your remaining allowance.
Do credits expire?
No. Purchased credits stay in your balance until you use them.
What happens when a video fails?
The credits reserved for it are returned automatically, and the video page shows the reason.
Can I get a refund?
Refund availability depends on the payment provider used for your purchase. Read the Refund Policy before paying. Contact [email protected] for payment help.