GenPixyFrequently asked questions
How do free videos work?
Your video studio shows your current daily free limit. Free videos require a consumer email address, such as Gmail or Outlook. Accounts with custom email domains can make videos with a top-up. Free DrawGen videos are up to 60 seconds at 720p. Free videos come back at 00:00 Jakarta time (WIB). A free video that fails or is canceled still counts.
How much does a video cost?
DrawGen shows the price before you start a video. The price depends on the video length and quality. Paid videos work even when the free videos for today are gone. The pricing card above shows the starting price for your country.
How do I top up?
Open Account → Billing to see the top-up options, currency, and payment methods available in your country. Check the final total at checkout. Your top-up arrives after payment is confirmed. Each account has a top-up limit for any rolling 7-day period, as set out in the Terms of Service. Unpaid checkouts count toward it while they can still be paid. Billing tells you when you are close to the limit.
Does a top-up expire?
No. A purchased top-up stays in your account until you use it.
What happens when a video fails?
You are not charged for it. The amount reserved for it returns automatically, and the video page shows the reason.
Can I get a refund?
Refund availability depends on the payment provider used for your purchase. Read the Refund Policy before paying. Contact [email protected] for payment help.