GenPixyEffective Date: 2026-10-24
1. What You Buy
You buy credits, which are prepaid service credit for DrawGen videos, with a one-time payment. Credits are not money and cannot be withdrawn, cashed out, or moved to another account. Purchased credits do not expire. Billing shows available packs and currency, and the pricing page shows the starting price for your country. Check the payment provider and final total before paying.
2. Refund Availability
For one-time purchases through Polar, request a refund within ten (10) days of purchase. We review your reason and credit usage with Polar; a request does not guarantee approval. Polar is the merchant of record (the seller) and processes approved refunds through the original payment method. We do not send separate bank or wallet transfers. Polar may grant refunds under its own terms, including for payment errors, fraud, or dispute prevention. Applicable law and mandatory consumer rights still apply. See Polar Buyer Terms.
The provider shown on your receipt determines refund handling, including if your location has changed since purchase.
3. How to Get Payment Help
Open Account → Support and choose Billing or refund, or email [email protected]. Include your account email, purchase receipt or payment ID, payment date, amount, and reason. Do not send card details or account passwords.
4. Approved Refunds
An approved refund removes the corresponding purchased credits from your balance. Your payment provider or bank determines when the refund appears. We will tell you the review result through your support ticket or email.
5. Returned Credits and Payment Problems
When a video fails or you cancel it, its reserved credits return to your balance automatically. This is a credit return, not a money refund. Topic safety checks stop creation when a safety decision is refused or unavailable.
Free videos and coupon credits have no refundable purchase amount. An unpaid, expired checkout does not grant credits. If a payment was taken but credits did not arrive, contact support with your receipt.
If paid services end: If GenPixy ends its paid services, we tell you by email at least 30 days before, and you can keep using your credits during that time. After the services end, you can ask for a refund of unused purchased credits within 60 days. The amount is the price you paid for those credits. Bonus, coupon, and promotion credits are not refunded as money.
6. Data Retention
- Inactive accounts: When you stop using GenPixy, we usually keep your account data in case you use your account again, unless you ask us to delete it. We can delete data of canceled or inactive accounts according to our data retention schedules.
- Automatic file deletion: Files that you upload and videos that GenPixy makes for you are deleted from our active systems sixty (60) days after they are created or uploaded, regardless of your account status. As our Privacy Policy states, some files can stay longer when legal, technical, compliance, or operational needs require it.
- Data deletion request: You can ask us to delete your data through customer service, subject to our Privacy Policy and applicable laws.
- Account termination by GenPixy: Section 11 of our Terms of Service and our Privacy Policy control how we handle data when GenPixy terminates your account.
7. Contact Information
For questions about this policy, contact GenPixy customer service:
- Billing ticket: Account → Support, category Billing or refund
- Email: [email protected]
8. Amendments
- We can change this Policy at any time. Changes take effect when we publish them on our website.
- Please read this Policy regularly. The "Effective Date" shows the last change.